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Expansion of aged care funding has been a boon for private providers, leaving seniors wanting

Expansion of aged care funding has been a boon for private providers, leaving seniors wanting

As government spending on both residential aged care and home care has increased, private providers have been the main beneficiaries. And complaints have soared.

Not Delivering In Spades: takeaways from the NDIS review

Not Delivering In Spades: takeaways from the NDIS review

A new report shows how the National Disability Insurance Scheme is letting down the people it exists to help. Crikey highlights some of the worst revelations.

Did the AAT just acknowledge robo-debt is real?

Did the AAT just acknowledge robo-debt is real?

Even though the term 'robo-debt' is in widespread use, this might be the first time it has been used by the Administrative Appeals Tribunal.

AAT accused of 'intimidating' robo-debt victims out of appealing

AAT accused of 'intimidating' robo-debt victims out of appealing

In the last financial year, the Administrative Appeals Tribunal contacted almost 800 people who wanted to appeal their Centrelink debt. Around half of those contacted withdrew their appeal, a figure that has alarmed experts.

Did Centrelink just admit its debt collectors have mandatory targets?

Did Centrelink just admit its debt collectors have mandatory targets?

New evidence casts doubt on the Department of Human Services' claim that Centrelink staff aren't given set debt recovery targets.

Even with more funding, there is no fix in sight for aged care

Even with more funding, there is no fix in sight for aged care

More money is desperately needed in aged care — but that's not going to be enough to fix an industry that shames Australia.

The government is pumping billions into a broken system

The government is pumping billions into a broken system

More than 104,000 Australians have 'gone missing' from the government's employment services system — many of these people are the most disadvantaged in our community.

Public housing and private trauma 

Public housing and private trauma 

Maria has been homeless for 14 years, ever since she lost her last WA public housing property due to arrears she has since repaid. Her story is not unique.

Centrelink shakedown: what happens when Centrelink asks to see your transaction history?

Centrelink shakedown: what happens when Centrelink asks to see your transaction history?

A welfare recipient has been asked to provide 10 months of financial transactions. Is it a new front in the welfare war, or another symptom of a broken system?

Denial, anger, bargaining: how the government deals with robo-debt controversy

Denial, anger, bargaining: how the government deals with robo-debt controversy

Careful observers may have noticed a pattern in how the government has handled the endless controversies of its broken robo-debt recovery scheme.