Why do I have to keep logging into my account when I click a link in your emails?
We get that this can be annoying so we have a few suggestions that may be able to help you with this. So that you do not have to continuously log into your account when you click on links in our emails, firstly you must make sure that you have ticked the ‘remember me’ box when you log in.
When logging in, your browser will ask whether you would like it to remember your login details. To save you from having to type in your username and password repeatedly, please prompt your internet browser to save your login details. If your browser doesn’t ask whether you would like to remember your login details, we recommend that you clear your internet history, cookies and cache and try logging in again.
If you are using your mobile, clicking on a link from your email client will often take you to a customised in-app experience. This will not store any cookie data required to automatically log you in, meaning you have to login each time. It’s stupendously annoying.
If it is still not working, please get in touch with us and we will be happy to assist.
I have an active subscription, but I’m not receiving any emails. Why is this happening?
As a first step we would recommend checking your Junk/SPAM folder to ensure the emails are not being filtered in there.
We would also recommend you add [email protected] to your email contacts list, to help your mail server recognise Crikey as a safe sender and prevent blocks in future.
If you do not have anything in your Junk/SPAM, please get in touch with us and we will be happy to investigate further for you.
How can I get in touch with Crikey support?
If you are having any issues with your account, the website, or simply have a question, please get in touch with us at: [email protected]. You can also get in touch with us through Facebook by messaging us here. Our support team will be able to assist you from Monday-Friday between 9am-5pm.
I’m having trouble logging into the website – how can this be resolved?
To log into the website, use your email address as your user name and state your password.
If you have lost or forgotten your password, you can reset your password by following this link.
Please note there are often 5-10 minute delays after resetting your password before the system will allow you to log on.
Where can I see past editions of the Crikey Insider bulletin?
The ten most recent editions of the Crikey Insider are published on the ‘Insider’ page of the website.
To find this page, sign into your subscription and click the ‘Account’ link in the top right-hand corner of the screen and click on ‘Insider’.
My Crikey is arriving very late – why is this?
Crikey is published every day at 1pm, give or take the occasional day plagued by under-staffing or technological gremlins.
If it is arriving much later than this for you, it will be related to filtering on your email account. Even if you use a free email account, the server that holds your account can still filter and thus delay your emails. The best way to avoid this is to follow the steps in I’m not receiving the daily Crikey Insider newsletter – why is this?