But are these complaints indicative of widespread difficulties Australians are having getting insurance companies to pay up? Or are they one-off tragic tales that, while certainly deserving of sympathy, tell us nothing about how many people are similarly affected and what broader social, political and/or legal changes are needed?
In the old days, the conclusion to draw from such stories was clear. Why? Because journalists would only write them based on well-researched reports into a widespread problem, which the media would then help to illustrate with one person’s story.