(Image: Adobe)

Andrew Pinder is managing director at Ern Jensen Funerals and national president of the Australian Funeral Directors Association. The following is an edited transcript of his interview with Crikey’s Charlie Lewis.

We start the day by sanitising and sterilising everything. Every door handle, every surface that can be touched, all access points to our chapel. All our mortuary equipment. It was always important, obviously, but now it's crucial that we're pristine.

In the past few days I've spoken to two widows who had not been able to see their husbands towards the end. One's husband was in an aged-care facility -- he had dementia. The facility had been in lockdown and she hadn't seen him for his last six weeks.