robo-debt centrelink
(Image: AAP/Julian Smith)

It’s been more than two years since I chaired the first hearing of the Senate inquiry into the notorious “robo-debt” program. I’ll never forget listening to people in the community give evidence about what it is like to receive a robo-debt letter. We began getting calls to our office in late 2016 and then it became many emails a day.  

We heard a lot of evidence. There were nine hearings across Australia, and what will always stick with me, is that at every single hearing, we heard from or about people having suicidal thoughts or a severe deterioration in mental health upon receiving a letter.

What do you tell someone living on Newstart, when it’s coming up to Christmas, when it’s the January shutdown period, after they have received a letter saying they owe $10,000 and it’s up to them to prove they don’t owe it, which means finding payslips or bank records from five years ago?

People on income support were extremely distressed, and the community was outraged that the government could automate its debt recovery program and, in addition, place the burden of proof on the “accused”.

Despite all this, the government failed to implement the key recommendation of the committee, which was to suspend the program. Instead, the government ramped it up. To this day, people are pursued relentlessly.

Since the Senate inquiry, I’ve been following up the effects of robo-debt on people’s mental health. I’ve been told of five families (and there have been other media reports) who believe their family members’ suicides are connected to receiving a robo-debt letter.

So in February this year, almost two years after the Senate inquiry commenced, I’m sitting in Senate estimates late in the evening having a “civilised” discussion with the Department of Human Services. We’re discussing whether or not a government program is causing people to end their own lives, after receiving the answer to a question on notice detailing the number of people who had died after receiving a debt notice from Centrelink.

While correlation is not causation, and I am waiting for more detailed data, I know that there is certainly a link between being relentlessly pursued by an opaque bureaucratic structure — for money you think you don’t owe — and a deterioration in mental health.

Robo-debt is an attack on people on low incomes. And we can’t look at things like robo-debt in isolation; it has to be viewed in conjunction with the insidious attacks on people on income support: the jobactive program; Work for the Dole; the Cashless Debit Card; the Community Development Program; ParentsNext; not increasing Newstart for 25 years; chucking single parents off parenting payments; making it harder to access the disability support pension; and the Targeted Compliance Framework (demerit point system). These “savings” measures chip away at the fabric of our society and they create an underclass of disadvantage and poverty.

In its latest budget, the government announced changes to the Social Security Income Assessment Model that will supposedly “simplify and automate the reporting of employment income for social security purposes” — a “savings” measure of $2.1 billion. The last thing our income support system needs is more automation. I’ve had conversations with people in the social services sector who are already calling it robo-debt 2.0.

I always smell a rat when I see savings measures coming out of our social safety net. These measures are designed to get people off income support by making it so hard for them to access it in the first place. If they do manage to access it, they then have to jump through the many, many hoops of the government’s harsh compliance regime.

As Australians, we often like to think that we are unique in this world. Well, one thing that does separate us from most of the world is our income support system, our social safety net.

People go overseas horrified to see children living in the streets, people that look like our grandmothers begging, and when you see things like this on a large scale, it’s because there is no social safety net.

We should not allow our government to slowly erode our humanity and our human rights, year by year, sneaky budget measure by sneaky budget measure.

We need to remember that every attempt by the government to erode our social safety net is an attack on our community. Instead of worrying about the support given to those in our community who need it — pensioners, people looking for work, and parent — let’s take a look at the “welfare” being handed out to big business and mining companies through tax cuts and subsidies.

Just this weekend, a woman who was taking her robo-debt to the Federal Court conveniently had her debt cancelled at the 11th hour before the case could be heard. This government knows that robo-debt doesn’t stand up to scrutiny. The department’s magic recalculation of this debt shows just what a farce this program is. The department simply cannot explain how debts are calculated through its deeply flawed process.

When you look at what the government — most comprised of people who have very little experience or basic conception of what living in poverty is like — do to people on income support, you can see that this is a war on people living in poverty.

It’s a war on people the government knows have very little means to fight back, because robo-debt, mutual obligations and compliance keep people scared and in their place. Poverty keeps people in their place.

Anyone seeking help can reach Lifeline on 13 11 14, and Beyond Blue on 1300 22 4636.

Rachel Siewert is a Western Australian senator for the Greens.

Crikey accepts submissions from all sides of politics which are in keeping with our editorial standards. 

Peter Fray

Crikey is funded by readers like you.

Without subscribers, we cannot do what we do. We can’t examine, explore or explain. We can’t take the spin, the weasel words, the waffle and lectures and render them meaningful. Without subscribers, we cannot help you understand the world better, so you can form your own views and opinions. That’s what we’re here to do, and that’s why we need you.

Now more than ever.

Peter Fray
Editor-In-Chief of Crikey

Join us today