Apr 10, 2018

Meet the ACCS: the conflict resolution agency with plenty of complaints of its own

After a series of executive measures that staff say are killing moral, the Accident Compensation Conciliation Service seems more like "a forgotten border town where the rules are negotiable, except that it is located at Spring St," according to one tipster.

Charlie Lewis — Journalist

Charlie Lewis


Accident at work claim and glasses on a table.

Morale is at rock bottom at Victoria's Accident Compensation Conciliation Service with a recent recruitment process reportedly flawed and riddled with conflicts of interest, according to staff.

After Crikey ran an item on April 4, detailing issues with the service, a flurry of tipsters got in touch to have their say. Complaints range from poor financial management, to overly harsh staff renewal during a recent restructure and decreasing client satisfaction.

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One thought on “Meet the ACCS: the conflict resolution agency with plenty of complaints of its own

  1. Irfan Yusuf

    Crikey seriously needs a legal affairs reporter/editor. Preferably someone with legal quals. Preferably me.

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