A curious coalition of NGOs, academics and corporations launched the “Australian Digital Inclusion Alliance” (ADIA) last Thursday morning — but not without some consternation from digital rights groups and activists.
The alliance — sponsored by Google, Australia Post, Telstra and Infoxchange — allegedly includes over 100 yet-to-be-publicly-named organisations, according to multiple various press releases.
Social service providers, including the Australian Council of Social Services and the Smith Family, as well as academics representing RMIT, Swinburne and QUT were also in attendance at the launch, which was presided over by Angus Taylor, assistant minister to the Prime Minister (cities and digital transformation). Also in attendance was Greens Senator Sarah Hanson-Young.
But digital rights organisations and activists, information security (infosec) researchers and tech journalists were quick to point out their invites to the Melbourne brunch event appeared to have been “misrouted”, with the launch sorely lacking in representation from digital rights and grassroots civil society groups.
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“Ethics and data security are paramount in any discussion about digital inclusion,” digital rights group Future Wise also noted.
Also missing from the launch were many of Australia’s infosec and tech reporters:
Independent tech industry insiders also reacted with concern:
“Digital rights organisations excluded,” tweeted IT consultant Dave Hall in response to ADIA’s launch, pointing out that “#digitalinclusionau is a fine example of how debates can be controlled by vested interests. Define the mainstream & everyone else is extreme”.
The alliance is founded off Telstra’s “Digital Inclusion Index”, which is based on a report authored by RMIT academics for Telstra. The RMIT report is based on survey data conducted by JP Morgan Research.
What is quietly telling about the new cross-organisational alliance is the language missing from the RMIT report; there’s no references to digital rights, privacy, security, freedom of expression or censorship, platform and infrastructure usability and corporate or government surveillance.
Future Wise told Crikey: “It’s not clear to us who is involved in the alliance but it certainly seems to have excluded civil society organisations working in the area of digital rights. We find this disappointing, you cannot meaningfully discuss digital inclusion without addressing it in the context of both digital rights and privacy.”
Regarding the purpose of the supposedly civil society-focused initiative, it was rather odd to see that the language used by ADIA members on social media during the launch — and in the RMIT report for Telstra — tended to frame internet users as “consumers”. As pointed out by IT consultant Justin Warren, “accessibility” appears to mean “internet access”; “affordability” is focused on how much users spend on internet access; and “digital ability” focuses on users’ ability to use computers for service provision by business and government.
Attendees at ADIA’s launch also referred to internet users as “consumers”, and focused on questions for not-for-profits, government and business.
So what kind of digital inclusion can be expected from a “digital inclusion alliance” launched by a government minister? In recent years, we’ve seen multiple Australian government digital project failures sour trust in data governance, data-matching and data-sharing.
Centrelink’s automated creation of false debts, MyGovAu failures, the online census flop, multiple ATO outages, Medicare data and card detail breaches, and ongoing refusals by multiple departments to adequately respond to freedom of information requests are all issues that have underscored the haphazard government approach to data protection and malignant consideration for Australian digital rights.
Considering Telstra’s role in Centrelink call-centre mayhem, Google’s recent Deep Mind debacle involving data-mining of e-health data from UK NHS trusts, and Australia Post’s current investment of the development of a biometric digital ID for government service users, the reader might be inclined to think NGOs and social service providers would have jumped to protect their clients’ digital civil rights before flopping into bed with corporations that far too often view “digital inclusion” from the lens of corporate profits. Somehow, more than 100 civil society organisations found no problem that would keep them from forming a bridge with industry.
What benefits ADIA-member NGOs will be getting from their alliance with Telstra, Auspost and Google are yet to be seen.
Will the alliance lead to better digital rights outcomes beyond an ISP and tech industry push for greater internet connectivity for users? Proving ADIA’s commitment to digital rights for Australian internet users will be crucial to ensuring the venture is viewed by the broader community as more than business industry astroturfing of digital civil society.