A tipster suggests there are potential issues with the procurement of satellite tech for the regional and rural users on the NBN who will be on the Sky Muster satellite service:

“Well for us its been 60 days since the Sky Muster set up was installed and its still not connected … hours on the phone to our ISP Activ8me and trying to contact NBN directly (mission impossible on this one) however at the end of last week I must have worn down the Activ8me support person and he let on that NBN have had a major procurement problem in the their purchase of dodgy Modems and Sub Reflector Satellite Dish units … he said many rural customers have had to have these replaced 3 – 4 – 5 times… in our case its been twice and we are waiting on another visit from a sub contracted NBN tech to most likely replace ours”

A spokesperson for NBN Co said only a small proportion of satellite dishes had been replaced since launch, and it was in no way systemic.

Activ8me, which is responsible for the modem installation, was contacted for comment.

Peter Fray

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