The Ombudsman has decided not to investigate mass lockouts from the MyGov online portal that occurred earlier this year, telling one frustrated user that the systems in place for redress were adequate, although inconvenient. It was reported in August that software failures and a lack of capacity had caused people to be locked out of their accounts on the government service, which provides access to tax, Centrelink and Medicare services, with some users taking their complaints to the Commonwealth Ombudsman. A frustrated tipster shared the Ombudsman response withCrikey, in which the complaint was not upheld. According to the Ombudsman, it’s inconvenient, but not unreasonable, to have to open a new account with a new email address, or wait up to 15 days for the account to be manually unlocked.

*Heard anything that might interest Crikey? Send your tips to[email protected] or use our guaranteed anonymous form

Peter Fray

Get your first 12 weeks of Crikey for $12.

Without subscribers, Crikey can’t do what it does. Fortunately, our support base is growing.

Every day, Crikey aims to bring new and challenging insights into politics, business, national affairs, media and society. We lift up the rocks that other news media largely ignore. Without your support, more of those rocks – and the secrets beneath them — will remain lodged in the dirt.

Join today and get your first 12 weeks of Crikey for just $12.


Peter Fray
Editor-in-chief of Crikey