The Ombudsman has decided not to investigate mass lockouts from the MyGov online portal that occurred earlier this year, telling one frustrated user that the systems in place for redress were adequate, although inconvenient. It was reported in August that software failures and a lack of capacity had caused people to be locked out of their accounts on the government service, which provides access to tax, Centrelink and Medicare services, with some users taking their complaints to the Commonwealth Ombudsman. A frustrated tipster shared the Ombudsman response withCrikey, in which the complaint was not upheld. According to the Ombudsman, it’s inconvenient, but not unreasonable, to have to open a new account with a new email address, or wait up to 15 days for the account to be manually unlocked.

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Peter Fray

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