Jun 25, 2014

Satisfaction first, profits a bonus – The customer-owned bank equation

There’s more to Australia’s customer-owned financial institutions than meets the eye, COBAs chief executive argues Louise Petschler.


Australia has one of the largest and most successful customer owned financial services systems in the world.

With over four million customers, Australia’s 81 credit unions, 10 mutual banks and seven building societies provide competition and choice in the consumer banking market.

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