Feb 13, 2014

Flying monkeys: Qantas wish list won’t save Joyce’s management

Alan Joyce has said the Qantas Sale Act is preventing the national carrier from further capital raising. This is nonsense.

Ben Sandilands — Editor of Plane Talking

Ben Sandilands

Editor of Plane Talking

There must be a focus group of sorts reworking the messaging from Qantas.

Last night CEO Alan Joyce emerged from under a five-week cone of silence to try to identify the company’s still imprecise requests for government help. And in his speech to the Tourism and Transport Forum in Canberra — attended by a number of Coalition MPs — he was speaking their language: the need for more industrial relations reform.

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22 thoughts on “Flying monkeys: Qantas wish list won’t save Joyce’s management

  1. rumtytum

    There’s a widely held fantasy amongst management types that their companies exist to reward senior executives, shareholders and board members. The truth is that companies are usually set up to sell something, and if they do that job well the company thrives. Instead of doing its job well and making its earnings increase, Qantas cut its staff, cut its service, cut its quality, so making its earnings decrease. And as its earnings decreased Qantas cut more staff, more service and more quality, and its earnings decreased again. I recently emailed Qantas, complaining about the absurd delays in speaking to somebody on the phone. A couple of days later I got a message, telling me to phone the usual number for assistance. When I phoned I got a recorded message to say the expected wait time was over 40 minutes. Why would anybody persevere under those circumstances?

  2. Paul Bendat

    Govt should insist on KPIs before considering giving Qantas awful management anything at all.

  3. Observation

    As part of my work in business I would spend half of my time travelling on both domestic and international flights. Give me Singapore airlines and Virgin any day. Since Joyce has been at the helm the quality of service and reliability has been on a constant downward trend. So why would anyone want to invest in such a badly run company??

    The hard decisions have not been made at Qantas, only the head kicking kind which is popular with certain parts of the business community.

  4. zut alors

    Joyce: why is he still there?

  5. Stephen

    The first condition of any Federal bailout should be that Joyce goes to the scaffold, before he completely rationalises the company out of existence.

    Alternatively, is it too late to revive that grand old Irish tradition of sacrifices in peat bogs?

  6. Mal Phillips

    Joyce made a serious error in 2011 by stranding many loyal passengers with little or no notice. As with all businesses success depends on attracting and keeping loyaql customers. Joyce is clearly not a marketing person and should resign or be terminated ASAP.

  7. Geoff Saville

    Looking at ALL the time Mr Joyce has been at the helm of Qantas there seems never to have been any good news for the company. He’s unpopular with most staff as well…Yet he remains. That looks odd. The whole board looks odd because of it. Absence of any kind of heart too I think. On a subjective level, my internal radar pegged Mr Joyce as enemy aircraft the day I laid eyes on him. If Mr Joyce stays with Qantas, he and cronies may soon float gently to earth in their golden parachutes while airline and staff hurtle to their doom.

  8. AR

    Joyce is doing a wonderful job in reducing costs by cutting staff, routes, service standards etc. If it were not for those damned whining customers it would fly like a … brick.

  9. Steven Grant Haby

    Just had a friend land in Hobart from Melbourne and was told Qantas is grounded from midnight night. Friend was on a prop job from MEL to HOB staff appear stunned. Any confirmation or just rumours?

  10. botswana bob

    So the Age of Entitlement has not quite ended yet. Presumably the plan is to launch a full frontal assault on the unions: those same terrible awful unions who were at the root of SPCs problems and ran Toyota out of Australia, according to phoney Tony and big wide Joe. This will of course be loudly supported by LtdNews.When Joyce shut down QANTAS and left passengers stranded LtdNews ranters all produced similar pap depicting Joyce as an Anglo-Celtic battler from the top end of Struggle Street.
    The most interesting issue is what fate awaits Joyce and his fellow managerialists.The economic rationalists keep bleating that if an employee doesn’t perform s/he is out. Will this apply to the grossly overpaid/overbonused managers like Joyce?
    I was on a QANTAS flight that had left the gate when Joyce decided to offload his customers with no warning far from their destinations. The flight returned to the gate and passengers were dumped at the departure lounge. I have never taken a QANTAS flight again. This little Irishman should be given a one way economy class ticket back to the Emerald Isle.

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