Sep 13, 2013

Retail woes? Myer could learn a lot from Kmart

Myer is moaning about the tough times in retail, but Kmart has managed to do well in tough times. Take note, Bernie Brookes -- the comparison is stark.

Glenn Dyer — <em>Crikey</em> business and media commentator

Glenn Dyer

Crikey business and media commentator

Myer CEO Bernie Brookes’ outrageous blame shifting over Myer’s weak result doesn’t really stack up when you compare his company’s performance in 2012-13 with that of another leading department store retailer, the Wesfarmers-owned Kmart.

In fact, the cheer squad for Myer in the Fairfax and News Corp papers today failed to attempt any meaningful comparison of Myer’s performance with other retailers in what has been a tough year. That’s not to say there weren’t a lot of positives in the Myer result — which was solid, except for a weak second half (which many retailers also endured).

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4 thoughts on “Retail woes? Myer could learn a lot from Kmart

  1. zut alors

    Feedback for Mr Brookes from a former customer …

    It’s difficult to shop at Myer: too time consuming to find a sales assistant to take our money.

    Sometimes it was possible to locate personnel but they’re often too busy on the phone with Myer admin debating their rosters.

  2. klewso

    I thought Bernie was doing his stand-up comedy routine on The Business last night? Here’s the bloke (on his “earnings”) that complained that increasing benefits to some of the worst-off in our society would spank his bottom line?
    And fancy workers putting their own priorities (like family, a living wage; being able to afford food, a mortgage/rent, health care, education) before his company. Why shouldn’t they forgo compensatory penalty rates for the good of his bottom line – thus share-holders returns – thus his remuneration package/bonus? Sacrifice their family time, for their rate of remuneration?
    “We have to become more productive” – so we can earn more? So how does a CEO become more productive, while the company falls behind, while he continues to “earn” more?
    And he’s been doing an extra job for the time being – on “one pay”? Which would be how much, and he can afford to divert his attention from being such a highly skilled job like a “CEO”?

  3. Steve777

    Agree with Zut’s comment. In Myer you often have to wander the floor with your selection searching for someone to take your money. Certainly their disappointing profits cannot be a result of overstaffing.

  4. Martin Marshman

    Mr Brookes you are in a service industry. Shopping online and overseas has shown Australian consumers that Australian retail has been screwing us for years. Do not expect the situation to change. Stick that up your business confidence and smoke it!

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