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Feb 6, 2013

Why Telstra plans to slow you down to fight online piracy

Telstra says it will trial slowing down its users at peak periods to discourage the use of peer-to-peer software. But will it cut piracy or just piss off its customers?

There’s some suspicious sleight-of-hand in Telstra’s explanation of its plan to “trial” the slowing-down of certain kinds of internet traffic at peak periods.

As Fairfax’s Ben Grubb reported yesterday, Telstra will soon conduct a “limited trial of a range of technical options for better managing broadband internet performance for our customers during peak periods”. One of those options is to “shape”, as the industry euphemism puts it, customers’ access to peer-to-peer (P2P) file distribution networks such as BitTorrent.

When it comes to delivering huge data files to a large number of recipients, P2P systems are usually more efficient than just using central servers. The files are broken into many small pieces and, using P2P software, the recipients start downloading random pieces. Then, the recipients automatically trade amongst themselves the pieces they’ve downloaded so far for those they’re still missing. Eventually everyone gets all the pieces without overloading the central servers, and the process even gets more efficient as you add more people.

Now from Telstra’s point of view, slowing down P2P traffic is a good thing.

“ISPs are a bit like electrical networks, in that they need to provision capacity for peak even though peak is only ever used for an hour or two per day or, under adversity, a day or two per year,” network engineer Mark Newton told Crikey. Think of the ABC’s network needs during floods or fires, or on election night.

P2P users represent a big slab of network traffic, pushing that peak up. “In electrical network terms that’s like servicing a bunch of customers who leave their air conditioners on all the time,” Newton said.

By definition, P2P file transfers aren’t real-time traffic. At peak times, quality of service (QoS) rules could give priority to live video streams, voice-over-IP calls and web browsing. All well and good, you might think — until you look at how this sort of thing is achieved.

To see if a packet of internet data is or isn’t P2P traffic, Telstra would have to open it up and look inside. The procedure is called deep packet inspection (DPI) and, as internet freedom campaigner Geordie Guy wrote last night, that’s exactly like Australia Post opening your mail:

“If Telstra or their pals aren’t cool with the contents of what you send, they propose to slow it down or stop it, similar to how Australia Post might put letters which are shady or just gossip onto interstate train services so they can prioritise ridgy-didge business letters from the ATO on the Australian Air Express plane.”

Newton says this brings the controversial “network neutrality” debate to Australian shores.

“Implementing DPI makes it completely clear that they aren’t even pretending to be common carriers any more,” he said. “DPI systems provide ISPs with visibility and control over the applications that are traversing their networks. That inevitably changes an ISP’s focus from ‘packet moving’ to ‘application moving’, making them care about the finer details of what each customer is doing far more than they ever had the capability to care previously.

“Today Telstra is hating on BitTorrent, but tomorrow they could just as easily decide to molest Skype sessions, or make Foxtel movie downloads perform better than iTunes movie downloads — or even go down to the level of making Foxtel win over iTunes movie downloads specifically instigated by AppleTV set top boxes.”

Australian internet pioneer Geoff Huston previously warned about Telstra’s apparent move away from the common carrier viewpoint when it sent customer’s web browsing data overseas without asking.

Now for the sleight of hand. In Telstra’s blog post on the subject — “Maximising the Customer Experience — Trialling New Ways of Managing Our Network” — immediately after they say they’re looking at shaping P2P traffic to determine the impact on “time critical experiences for real time entertainment”, comes this paragraph:

“Online piracy is an important policy issue and Telstra remains open to discussions with a range of stakeholders to identify workable solutions that protect the interests and privacy of our customers. However, this trial is solely about examining ways of improving our network management to ensure that all of our customers enjoy the best quality service for their specific needs at the best possible price.”

Hang on. If this is solely about network management, why even mention online piracy? Oh yeah, to reinforce the idea that P2P file distribution is “bad”, when like any technology it’s neutral. Indeed, BitTorrent is used to distribute large software updates and in 2008 Crikey reported how Norway’s national broadcaster NRK used BitTorrent to distribute a full HD TV program to 80,000 people for just US$350 in bandwidth and storage charges.

Branding P2P file distribution systems as bad because naughty people can use them for copyright infringement is as disingenuous as branding cars as bad because drug dealers can use them to deliver cocaine.

Telstra certainly has commercial reasons to limit P2P traffic. They can save on capital investment in a copper network that’ll soon be replaced by the NBN, for instance. According to the Fairfax story, in 2011 Telstra executive director Michael Lawrey said he’d rather some other ISP had to deal with P2P data-hogs. As Newton put it: “Why ‘fire’ your worst customers when you can convince them to resign?”

But Telstra has previously shown a willingness to let the copyright industry’s investigators loose on their customers, DPI systems are precisely the tool for that job, and that otherwise-irrelevant mention of online piracy is a powerful tell.

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29 comments

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29 thoughts on “Why Telstra plans to slow you down to fight online piracy

  1. paddy

    Lol That’s not “suspicious sleight of hand”. It’s plain old simple gouging. Offering a “lesser” service, ie. Slower speeds, for the same money. (Never mind the privacy issues arising from the obligatory packet sniffing as noted.)
    A quick glance over at the threads on Whirlpool.net shows the natives are restless and “Not Happy Telstra”. While the company shills are out in force.

    Just glad I have the option of not using Telstra.

  2. floorer

    I might be wrong………isn’t there an argument that P2P users hog capacity and slow down everthing for other users? I’m not saying Telstra doesn’t have other motives.

  3. Limited News

    My supposed 1.5mbps BigPond service crawls along at 200kpbs during peak times. I assume it is due to us sharing bandwidth with neighbours’ torrenting. That said, I support net neutrality and hope the state-owned NBN will be able to resist political pressure from the copyright lobby ala the next US FTA-like treaty negotiation. I assume Abbott would sell us out for a mere Whitehouse photo op.

  4. uniquerhys

    Blizzard is about to release Starcraft II Heart of the Swarm next month, and I believe that they use Bittorrent to distribute the game and updates. I hope they sue Telstra’s ass off for restraint of trade of one of their biggest releases of the year. Because shaping that traffic during the peak times just after the release is not going to make the Australian gamer community very happy.

  5. robinw

    And how will Telstra know what I am doing if I am using a VPN?

  6. depository

    Does anyone know if this is a new thing, or something that has been implemented by other ISPs before? for instance the Wikipedia entry for Exetel describes something similar here. Apparently Exetel now employs caching of p2p traffic, which to me sounds better, though I suppose they would be using DPI to achieve that as well.

  7. Clytie

    P2P is also used to distribute Linux distros and other free and open source software. Corporations also have “good commercial reasons” to discourage the use of FLOSS software. They don’t want information to be free, and they don’t want information-handling to be free. They want us to have to buy it from them.

  8. depository

    answering my own question, from the Telstra blog post:
    ” Network management practices of this kind are common internationally and are already in use by a number of Australian ISPs (particularly on wireless networks).”

    hmm. Doesn’t mean we have to like them…

  9. depository

    …And I’d still be very interested to know if other ISPs are using DPI. From the article, Mark Newton seems to infer that they aren’t.

    “Implementing DPI makes it completely clear that they aren’t even pretending to be common carriers any more,” he said.

  10. Richard Koser

    Why offer me 100GB of downloads a month and then penalize me for using it? If you want me to use the network at off-peak times, give me a discount. That’s the way it used to work. Unfortunately, I don’t have any other telco to turn to, but you can add me to the list of “not happy Telstra” customers.