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Jan 17, 2013

Gillard's 'stop the trolls' plan will please the media, but it's nothing new

Now there's a war on cyberbullying. What is the government up to, and will it make a difference?


From the government that brought you the $100,000 picture of a red button, and the jolly trolling infographic that isn’t an infographic at all but just a poster, comes their latest blockbuster in the war against cyberbullying: “Cooperative Arrangement for Complaints Handling on Social Networking”. So how will this one go at the box office?

The mainstream press seems generally supportive of PM Julia Gillard’s message, presumably because it fits their framing of social media as a sewer full of anonymous bullies. The Daily Telegraph even used it to claim victory (again) in their “Stop the Trolls” campaign.

“When hate-filled cyber bullies drove TV identity Charlotte Dawson to the edge of despair we declared ‘enough is enough’,” the Tele‘s story led. Indeed. Kids, women escaping abusive relationships, gays, ethnics, all of those people being driven to the edge of despair they could live with, but good heavens not a TV identity.

Gillard singled out Twitter for criticism, and this also fits well with a long-running media narrative. “We need to see Twitter also agreeing to use these protocols and guidelines because it is on Twitter that so much of the damage has been done by trolls. And I do call on Twitter to replicate what has been done by other major social media companies, and embrace these guidelines,” she said.

But there’s no real evidence that Twitter is particularly prone to being used by trolls — the word “troll” now seemingly the lazy shorthand for anyone doing anything bad online. Nor is there any real evidence that Twitter is particularly reluctant to deal with complaints of violence and abuse.

The dig at Twitter seems premature. In response to a tweet from Gillard, Twitter’s head of global public policy Colin Crowell tweeted back “Thanks, we’re talking w/your team & our policies re abusive behavior are available to all here“.

If Twitter is “guilty” of anything, it’s of being the only major social network to actively fight attempts by governments to reveal the identity of its users. Twitter has fought the US in its Assange-related attempts to chase down online activists such as Melbourne-based Asher Wolf, for example, and fought to have secret requests made public. If Twitter caved in to such requests, then they’d be less able to resist logically-equivalent requests from governments in, say, Syria and Egypt.

But none of this addresses the questions we should really be asking. How will yesterday’s announcement improve the government’s reputation on cybersafety? And, less importantly, will the new guidelines make it safer for children and others online?

I’ve no idea why Gillard mentioned the cybersafety help button, because that has the potential to explode. By filing a freedom of information request through the new Right to Know website, Geordie Guy discovered that the $100,000 project had been rejected by Apple’s iTunes App Store because it was nothing more than a link to a website. As Guy wrote:

“The department [DBCDE] spent a small fortune (and to be fair, it was only a small one, but a fortune nonetheless) on something that was rejected because it produced functionality no different from just using your web browser.”

Yesterday’s announcement, replete with a meatspace backdrop of children dragged back to school during their holidays, looked like it was giving us something new. It followed the media narrative and reassured political tragics before parliament resumes parents before school resumes.

But was there really anything new?

The guidelines are just two pages long, and can be summed up in far less. Have a policy, complaint mechanism and review process. Remove child abuse material promptly. Nominate a government contact person. “Encourage” users to understand your site. Do awareness-raising and collaborate with the government’s efforts on same. Innovate. Report. Sign here.

It’s all motherhood stuff and, by and large, stuff that all the major social networks were doing already. Once any site grows big enough to be noticed, the social media expert gurus (SMEGs) lunge at it with their well-sharpened schtick about protecting the children and they’re soon brought into line with standard practice.

So it really doesn’t matter that only Facebook, Google, Yahoo! and Microsoft have signed up so far. They’re the ones internet-illiterate parents might have heard of, while the kids can continue to use Instagram or WhatsApp or plan SMS with caller ID turned off or notes in the locker when no one is looking.

Politicians generally don’t understand bullying, because they never encounter it in their own organisations. But child protection experts do understand it. Their message is simple. Prevention is better than cleaning up the mess afterwards, and prevention is about resilience — and that comes from education and confidence-building.

Crikey has yet to see the “online cyber safety module” developed by Life Education and McAfee that’ll be used by 600,000 students. That’s where we should be focusing our attention.

And on providing positive role models. So perhaps the media could help by providing models of behaviour other than ganging up to vote the unpopular off the island, hounding a closeted gay politician, or boning their own staff because they’re no longer rootable.


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19 thoughts on “Gillard’s ‘stop the trolls’ plan will please the media, but it’s nothing new

  1. ianjohnno1

    “Cooperative Arrangement for Complaints Handling on Social Networking”.
    Will it be known as CAC-Handed?

  2. klewso

    I’m yet to be convinced the image of Gillard trying to curry the particular favour of “Murdoch’s trolls” – considering the partisan way they treat her and her government, pursuing them, trying to gobble them up – is either a good look, or that it will work?

  3. Ronson Dalby


    With the anti-discrimination bill that’s all for discrimination, Gillard’s position on gay marriage, Internet trolling ( which is an example of trolling) and so on, I find it hard to remember that she was ever a member of the ALP Left.

  4. Patriot

    Lyіng Gillard’s days are numbered now. Olivia Palmer questioned by Victorian police over the AWU fraud. Bill Telikostoglou – Gillard’s big Greek bullshіt artist – to return to Australia this month to assist police. Will they join Nick Styant-Brown and tip a bucket on Gillard? Why isn’t Crіkey onto this? A sitting PM is about to be charged with extremely serious indictable offences. It’s the biggest political story in a generation.

  5. CML

    Patriot, where do you get this bullsh+t from? Wishful thinking in the extreme. Haven’t you got anything better to do?
    You are as bad as the author of this garbage article – total freedom on all social media and to hell with how many children (and others) get hurt in the process. What a charming fellow. You sure can pick them Crikey!!

  6. Andrew Bartlett

    This article is generally on the money, but I do need to say that it is incorrect to state that “Politicians generally don’t understand bullying, because they never encounter it in their own organisations.”

    Having seen many politicians and political operatives up close over many years, I can safely say that there is plenty of bullying with political parties and by individual politicians and apparatchiks. The subjects of this bullying are certainly nowhere near as powerless as many of the individuals and minority groups which are subject to regular, unchecked bullying. There are different types of bullying – some more harmful and destructive than others – but none the less it is not correct to say that politicians don’t encounter bullying. Nor should we ignore that fact that some of them are experts at it.

  7. Serenatopia

    Maybe Gillard should invest more time in solving bullying that actually hurts people…the bullying inquiry made many recommendations including addressing bullying rife in Commonwealth Agencies…Gillard has remained silent!

  8. Madonna

    Go you good thing twitter – and Asher. Stand up to hegemony.

    Remember folks, it’s election time and you know how much governments just love to use the press for their own political purposes in an election year! Let the games begin- yawn!

  9. Richard Schmidt

    “We should be focussing our attention on positive role models.” This would require a major change of attitude by the MSM, as they’re like a pack of wild dogs! As long as the “role model” is perfect, the media fawn all over him/her, but as soon as the “role model” shows any hint of weakness, the media tear them to pieces!

  10. el tel

    “Politicians generally don’t understand bullying, because they never encounter it in their own organisations.” Two words: Rudd. Kevin.

  11. Stilgherrian

    @Patriot and @CML: This needs to be said. And it needs to be said bluntly. It’s comments like your two just there that really get up my nose. They’re precisely the kind of comments that lead people to give up discussing political issues because they get drowned out by this BS.

    It seems like it’s impossible for you and your ilk to read anything without coming back with a re-bleat of your own endless whinges about some totally unrelated topic, or without reading into it your own ill-informed imaginings of what the author believes. The latter would be fixed by even the most cursory read of their work, or even just applying a bit of critical thinking to the one article right in front of your nose. The former would be fixed by even the slightest application of some manners and sticking to the topic.

    Patriot, what on earth has your little bleat about the AWU got to do with this article? Nothing? Then eff off.

    CML, how on earth did you get the impression that I’ve called for “total freedom on all social media and to hell with how many children (and others) get hurt in the process”? It’s not mushroom season yet, so what is it?

    I’ve said here that the policy announced mid-week is really only a codification of what social network operators are already doing, and that I think attention should rather be focussed on what child protection experts recommend: helping kids become resilient and helping reduce the incidence of bullying in the first place. On what planet does this come even remotely close to a call for “”total freedom on all social media”?

    Don’t like the article? Click on the link to another one and read that. Fine. Wish to disagree with me? Great! Argue your point with clarity, logic and, if you wish, some common courtesy. But FFS don’t pollute the world with this sort of disjointed, irrelevant idiocy. Life’s too short.

  12. Stilgherrian

    @ Andrew Bartlett: Um, I was being sarcastic.

  13. Sancho

    Stilgherrian to be labelled a troll in 3..2..1…

  14. Sancho

    But really, who are these actions aimed at?

    The government and media still seem to treat the internet as some unfathomable nerd-magic accessible only to technical experts, who use it to menace normal, upstanding people who read newspapers for information just as god intended.

    There doesn’t seem to be any understanding of the web as a ubiquitous and common tool that needs to be managed as a community and not some sort of publicly-accessible weapon.

  15. Noely Neate

    Well worded. It is a joke. Too many parents don’t want to, or don’t have the time, to actually notice what their kids are doing online, so a ‘quick fix’ that is someone else’s problem will be attractive. Plus of course fits in the media’s ‘Internet is dangerous’ mantra. Lot more important things for the Government to be worrying about.
    PS. I am the mum of an 18 year old, she thinks it is a crock of poo too 🙂

  16. Patriot

    Stilgherrian, what an extraordinary outburst! Anyone who’s drowned out by unrelated BS, as you put it, can’t be making comments that interest people. Who’s missing anything if they give up?

    Much of your article dealt with Gillard’s public statements and policy position on social media. Accordingly, she was mentioned no less than 5 times, including in the title. That she may soon be relegated to the back bench while she fights fraud and/or money laundering charges is most certainly relevant!

  17. John Hargrave

    Hurrah-only 9 more months of having to hear the name ‘Julia Gillard’-a bit like a pregnancy-but less painful

  18. Mii

    Does Gillard intend to do anything about the AFP bullying whistleblowers?


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