Yesterday we looked at what happens when someone at the heart of the APS decides to write a book about the processes he saw there. But the greater difficulty for the APS is not from the James Buttons of the world, but from a changing communications landscape and the changed expectations it brings with it.

The Australian Public Service’s guidelines for how public servants are to behave online, in either an official or a private capacity, were a long time coming: some interim guidelines were released in December 2008, were revised a year later and revised again at the start of this year. In between the second and third iterations came The Australian’s assault on Greg Jericho.