Jan 17, 2012

Essential: for big retailers, price and service are a key problem

New Essential Report data backs what we know about the changes in Australian retail, but with an interesting age-related twist.

Bernard Keane — Politics editor

Bernard Keane

Politics editor

Younger Australians are saving more, spending less and shopping more online but it is older Australians who are fleeing major retailers, according to polling by Essential Report.

Last week Essential asked a series of questions about spending habits. The results appear to confirm several current retail trends, but age difference appears a key issue in the retreat of shoppers from major retailers.

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3 thoughts on “Essential: for big retailers, price and service are a key problem

  1. Eva Brocklehurst

    Finally, some awareness that it’s not just higher prices that’s putting off people from shopping at big retailers and shopping centres.
    It’s the forbidding monoliths that shopping centres have become in major cities – the time it takes to negotiate traffic, find a park and mill through the crowd.
    Then when you’re there you might find what you want, and perhaps get a bargain.
    However, more often than not it’s frustrating, time consuming and certainly not pleasurable.
    I’d actually rather pay a little MORE if it meant I could get what I want from the safety and comfort of my home, delivered to my door, and not have to drive somewhere.

  2. Hugh (Charlie) McColl

    Funnily enough, Eva, the people who answered the (completely useless, irrelevant) poll were most likely sitting “in the safety and comfort” of their homes, making stuff up so that it could be reported alongside a dozen other useless opinion polls. Last week they would have said they liked shopping in “forbidding monoliths” because of the colour and movement or the air conditioning.
    Next week: why Anna Bligh’s hotpants are cool and how you can look cool too – without driving, parking, getting frustrated or losing your pleasure. Stay at home. Perhaps you’ll get a bargain!

  3. Tom McLoughlin

    vote main street shops not big mall landlords

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