A hard look at Jetstar’s soft Customer Guarantee
Jetstar has launched the first customer guarantee by an Australian airline today. Ben Sandilands filters through the spin to work out exactly what you'll get if they screw up.
About the Author
Editor of Plane Talking @PlaneTalking
Ben Sandilands has reported and analysed the mechanical mobility of humanity since late 1960 - the end of the age of great scheduled ocean liners and coastal steamers and the start of the jet age. He’s worked in newspapers, radio and TV in a wide range of roles as a journalist at home and abroad for 56 years, the last 18 freelance.