Jack Shafer began his romance with Hotmail in 1998. She was free, formidable and easy to use but in the subsequent years Hotmail got possessive - and now Shafer explains why the time has come to part ways.
Hotmail was an instant 90s hit, with nearly nine million users in the first 18 months. But it's the slow, fuddy duddy email system of the web. Can the new Hotmail redesign beat Gmail as the best email service?