Late last year, Crikey hatched a plan to upgrade our website and what’s known in the trade as the “back-end”. Last Wednesday, as the system that covers the new website, subscription management and daily email production went live, we really didn’t know whether to repair to the pub to celebrate or to use it as a refuge from the inevitable barrage of glitches and foul-ups.
In the end, it wasn’t too bad, but there are a few outstanding problems. The coding used in the Crikey email was upgraded and subscribers using Hotmail, Yahoo, Eudora, Groupwise, Lotus Notes (and a few others) have told us they’re now getting an email with strange characters, tiny fonts and odd spacing. Others report that Crikey has simply gone AWOL which, we suspect, is due to overactive spam filters and security firewalls.
And last week the new email sending program took a very long time to churn through the list of Crikey recipients. That problem was fixed, but this week our website host suffered a major power outage yesterday morning that caused a bunch of network switches to fail, which replicated the same problem.
What are we doing about it? Everything we possibly can. The switches were replaced and we’re not expecting any more problems in this area, although the website and back-end systems ran at a snail’s pace for the rest of the day. As for the email, the techies are working furiously to fix the glitches.
Once we get on top of it all the aim is to publish the email a bit earlier than at present, but it’s going to take a few more days to iron everything out. In the meantime, you can view each day’s email on the website, which is loaded before you get your email at about 1.30pm. Login, select Archive, then Issue Archive and it’s at the end of the list.
Finally, if you’re having any problems we haven’t referred to, please let us know. Email us at [email protected] and we’ll help you sort it out. Truly.