Michael Pascoe writes:

There’s something strange happening at
American Express and the front line troops can’t explain it: the Amex computers
have started harassing the dead.

And not just the recently deceased, but the
very, very dead. Amex call centre staff are suddenly being phoned regarding
letters sent out by the company’s computers to long-cancelled accounts.

For example, an American Express statement
of account addressed to a woman who died 17 years ago demanded payment of $35. “Your account is seriously overdue and has
been cancelled. Please pay the total balance immediately,” writes the anonymous
computer in its first attempt to communicate with the dead in at least 15

The call centre staff can’t explain it and
advise binning any such letters.

American Express, you can’t leave the
planet without it.

Peter Fray

Save up to 50% on a year of Crikey.

This extraordinary year is almost at an end. But we know that time waits for no one, and we won’t either. This is the time to get on board with Crikey.

For a limited time only, choose what you pay for a year of Crikey.

Save up to 50% or dig deeper so we can dig deeper.

See you in 2021.

Peter Fray
Editor-in-chief of Crikey

SAVE 50%