In response to yesterday’s story (item 30) about how to reach real
humans when using an Interactive Voice Response system, I have just
been dealing with Telstra and after having gone through
multiple voice prompts and two operators, I asked the final operator if
there was a more direct route.
Apparently if you ring a Telstra number and receive voice prompting do the following to get to an operator quicker:
1. Say a word ie “mobile” or “phone”
2. Press the hash (#) key
3. Wait for the recorded message
4. Press the hash key again
Apparently this will put you at the top of the queue for the next available operator.
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