From The Emptorium website:

Anyone
who has had to navigate the maze of an IVR (interactive voice response)
system with its “Press 1 for blah, 2 for blah blah and 3 for blah blah”
instructions will share our frustration and yearning for the good old
days when phones were answered by humans – real humans who lived in
the same country as you. Banks and financial institutions are, of
course, particularly frustrating.

As such, here is a short
listing of shortcuts that you can use for various Australian banks to
exit their IVR maze as soon as possible and reach a human being. The
idea is twofold: you get to speak to a human quicker; and, by having
people ignore the IVR system and constantly come through to the “wrong”
area, the banks will soon learn that people prefer to interact with a
human rather than press buttons.

Bank Phone Shortcut
AussieHomeloans 13 13 33 0000
American Express 1300 132 639 0#
ANZ Bank 13 13 14 00000
BankWest 131 718 00000#
Bendigo Bank 1300 366 666 0
Citibank 13 24 84 00
Commonwealth Bank 13 22 21 000
Diners Club 1300 360 060 0
Esanda 13 23 13 00
HSBC 1300 308 880 1
ING Bank 1800 639 082 0 wait 0#
ING Direct 1800 500 240 0
National Australia Bank 13 13 12 ###
RAMS Home Loans 13 72 67 000
Suncorp 13 11 34 0000
St. George Bank 13 33 30 say “Everyday Banking”
Wizard Home Loans 131 970 0
Westpac Banking Corporation 13 19 00 0
Woolworths Ezy Banking 13 72 88 0

Peter Fray

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