From: “Staff Notices” <[email protected]
Subject: Contact Centre Announcement
Date: Fri, 29 Jul 2005 12:47:02
+1000
To: “All_Fairfax_Staff”

Please be advised that Amanda Bence and Ann
Gallagher left the Company last week, after a carefully considered decision was
taken to pursue an enhanced management structure in the Contact
Centre. Their direct reports now report to Alison Wallace in Victoria
and Owen Bouche in NSW, who will head up The Age and SMH Contact Centres,
respectively.

Ann joined Fairfax in August of last year as National
Contact Centre Manager. Her contribution to the business included initiatives
such as driving outcomes in the areas of outbound campaigning, process
re-engineering, KPI setting and management reporting.

Amanda too, has
been an asset to the organisation. She has made a significant contribution to
the business since May 2001, initially with CitySearch, then managing through
Fairfax’s sale of that organisation and more recently as National Contact Centre
Director, driving outcomes such as increased relevance to the business of our
Adonline channel, process re-engineering, cost minimisation, cross-departmental
relationship building and management reporting. We wish her well in her new
endeavours.

The company have truly appreciated Ann and Amanda’s
contributions. I’m sure you would join me in wishing them further success in
their future endeavours.

Sincerely,
Christine Barker.
Group
Contact Centre Director

CRIKEY: Stripping aside the management speak, Claytons Fairfax CEO
Brian Evans probably went home to his wife and said: “I’ve saved
another $300,000 a year punting two more execs in Hilmer’s top heavy centralised management fiefdom. What a mess!”

Peter Fray

Fetch your first 12 weeks for $12

Here at Crikey, we saw a mighty surge in subscribers throughout 2020. Your support has been nothing short of amazing — we couldn’t have got through this year like no other without you, our readers.

If you haven’t joined us yet, fetch your first 12 weeks for $12 and start 2021 with the journalism you need to navigate whatever lies ahead.

Peter Fray
Editor-in-chief of Crikey

JOIN NOW