Jul 19, 2005

Sir Humphrey Appleby would be proud

I work for another government agency and the description of DIMIA being "process rich and outcomes poor" with the predominant, and often sole, emphasis on the achievement of quantitativ

I work for another government agency and the description of DIMIA being “process rich and outcomes poor” with the predominant, and often sole, emphasis on the achievement of quantitative yardsticks rather than qualitative performance, sounds like a perfect description of our department.

Early in June our manager discovered we were a few percentage points away from meeting operational requirements for the financial year. Rather than explain to his boss that staff cannot perform well when there are continual computer problems and weekly changes in procedures and priorities, he instituted a series of ludicrous schemes to improve the statistics.

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