/A Telstra insider writes:/
I nearly fell off my chair after reading the stuff served up by KAZ Group CEO Mike Foster in yesterday’s Crikey. He wrote the following:
I am writing to address a number of inaccurate articles about KAZ
published by Crikey over the last month (“Telstra vs NAB – two
giants at war,” 17 February 2005, “Why Telstra wants out of KAZ
super,” 14 March 2005, and “Has Telstra no confidence in KAZ
Super?,” 15 March 2005). First, Telstra has a very good working
relationship with NAB formed through many years of working together
as demonstrated by the NAB commercial team rating Telstra highly on
a recent relationship survey.
As a Telstra insider with knowledge of the NAB customer account, I can confirm that the NAB and Telstra relaionship is not rosy at all. The survey (which apparently shows such a close bond between the
organisations) is a nonsense. In fact, the last survey was so difficult to complete that Telstra and NAB agreed to give a ‘fair’ rating overall.
Besides, the survey is industry based, comparing peers in a generic sense and does not drill down to the real issues.
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The fact is, Telstra have run the NAB business poorly. It’s a mess. Many good people have left the organisation. If things are so happy, why:
a) Is the number one Telstra customer still running industry unsupported desktop technology (Windows NT 4) – discussions and negotiations to move to Windows XP have been in play for 2 years;
b) Is Telstra’s Service Delivery team (currently overstaffed and way over budget) fighting fires everyday just to stay alive in the contracted deal;
c) Is there a backlog of commercial disputes between Telstra and NAB the length of my arm, which explains why it is so hard to get anything done to fix the situation.
*Crikey:* Over to you, Mike!