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Vcat

Consumer win: my triumph over Virgin Blue’s incompetence

Crikey / Adam Schwab / Thursday, 3 September 2009

Crikey’s Adam Schwab documents his inspirational (if time-consuming) victory over Virgin Blue after a flight from Hobart to Melbourne was randomly cancelled.

How I beat the bank, with a little help from VCAT

Crikey / Wednesday, 23 April 2008

The Victorian Civil and Administrative Tribunal has held that a $40.00 late payment fee imposed by Citigroup was an illegal penalty and therefore unenforceable, reports Adam Schwab.