Angry Flyers Lounge: Loyalty schemes that disappointA frustrated Qantas passenger and frequent flyer unleashes his fury in the Angry Flyers Lounge. Time to remember: frequent flyer programs are nothing to do with customer loyalty and everything to do with making cash.
Qantas frequent flyer
Lobbyists, planes and code breaches
If Qantas sells 40% of its Frequent Flyer unit, it will make David Epstein’s life a little more complicated in his new role at our major airline, writes Bernard Keane.
Westpac pushes up credit card rates
After the ANZ pushed up its credit card rates 0.05% earlier this week, it was only a matter of time before one of its “competitors” made a similar move.
