Customer loyalty programs


Petrol pricing move likely to backfire on the major retailers

Whilst shopper docket schemes at Coles and Woolworths have been considered pro-competitive up to now, the ACCC are now looking a bit more closely.

Woolworths: in ur fridge, tracking ur foodz

Supermarkets are using customer loyalty cards to keep track of what you are — and aren’t — buying from the store and where you’re getting petrol.

Qantas-Woolworths loyalty monopoly

The long previewed points earning linkage between Woolworths and Qantas gets yet another media launch today, this time with a start date and some interesting extra spin.

Store wars: A new hope for Myer in their battle against David Jones?

When the new team moved into Myer last year, they inherited a broken company that was performing well below world’s best practice for department stores, and a long way short of its potential. Sales were stagnant and the business was fat and inefficient.