Call centres


Lajamanu — police communications back to the Stone Age

Concerns about the Northern Territory Police’s call centre operations have been around for a while.

Finding your life’s calling, oh, and tales of the tubby newsreader

Ever told someone you hoped their whole family would die because Beaches wasn’t being repeated?, writes Courteney Hocking, a Melbourne-based writer and comedian.

Optus takes on Telstra for the worst customer service

Despite not being exactly a beacon of fine customer relations, comparatively speaking, Telstra’s customer service is certainly not the worst in Australia.

Look out! Massive telecommunications customer service nightmare cartoon tantrum!

Welcome to Optus this is Glen, how can I assist you today?”