Subscriber Help

1. How much is a Crikey subscription?

Annual Subscription - $150

2 Year Subscription - $240

Seniors/Concession/Students - $100

Group Subscriptions

3-5 Members - $105

6-9 Members - $95

10-19 Members - $85

20-49 Members - $75

50+ Members - $65

2. Can I just have access to the website?

We are looking into having website only access, but at the moment we need an email address to register you. If this causes problems with your work email, it can be a good idea to set up a free email account that can receive Crikey (and any other email newsletters!)

3. How do I buy a gift subscription?

You can select gift subscriptions once you get to the subscription form - just fill in the recipient’s details and we’ll take care of the rest.

4. Who qualifies for a student/concession subscription?

For all concession subscriptions, you must send a fax or scan of your relevant (concession/student/pension) card before we can activate your subscription. (Fax number (03) 8623 9975). You only need to send it once - but until we see it, your subscription won’t be activated.

Students - must be full-time students.

Concession - any concession/health care/pension card holder

Seniors - If you already have a Seniors subscription, you may renew as a Senior. New subscribers must have a valid pension or concession card to qualify for a discount.

5. My Crikey delivery is intermittent/non-existent. What should I do?

Although Crikey is a legitimate email, it can be identified as SPAM sometimes for a few reasons - it contains images, the email is sent to a bunch of people at once and the team is not too prudish with our language (although we do our best to obscure any rude words). The variation in content also means that it might get through on some days and not on others.

The first thing is to make sure that postman@crikey.com.au is in your address book, safe senders or ‘white-list’ for both your email account and any filtering program (eg. SpamArrest, Norton firewall) that you might have on your computer. Check that the missed Crikey editions are not in your SPAM folder.

For those of you who are using a work email account, the SPAM filters are often set up to trap email even before they get to your account -which is why they won’t necessarily appear in your SPAM folder. If you are not receiving Crikey, let your IT department know two important things: our mailing address (postman@crikey.com.au) and our IP address (203.63.254.216) This should make sense to them, basically it’s a way for their server to identify ours as safe.

Also keep in mind that Crikey is available as soon as it is published everyday from the website. To see the articles in email format, just click the ‘Latest Email’ button on the right- hand side of the homepage (you will need to be logged in to do this).

If this info doesn’t sort out the problem, please email us at subs@crikey.com.au.

6. I am receiving all your emails asking me to subscribe, but not the daily email. Why is this?

SPAM filters keep an eye out for a few different things - in particular, the size of the email, the number of people it is sent to, and whether it contains dodgy words and complicated images. Because each Crikey edition has plenty to sink your teeth into, it sometimes ticks too many of these boxes for very sensitive filters.

The subscription and marketing emails (eg. How’s your Subscription Going?, One month before your subscription expires) get through simply because they’re smaller, contain less content and are sent to less people at one time. To make sure that your Crikey edition gets through as well, see Question 5.

7. I subscribed a while ago but haven’t received any emails at all — why?

There’s 3 different scenarios here:

You subscribed online and it didn’t go through. When you subscribe, you should see a confirmation page and receive a confirmation email straight away. If this didn’t happen, you can double check your account or just give us a call on 1800 985 502 and we can check it at our end .
Your email account is blocking Crikey as SPAM. See Question 5.
You subscribed as a Senior/Concession/Student. When you subscribe under these categories, you need to send us a copy of the relevant card to show us you are eligible. Your account appears as ‘Pending payment/verification’ and no emails will come through until you fax or email a copy of your card. Email to subs@crikey.com.au or fax it to (03) 8623 9975.

8. Why am I receiving all these reminders?

Crikey sends you reminders towards the end of your subscription to let you know that your subscription is expiring and to make sure you renew before you miss any editions. You will receive renewal reminders every week in the last month, then two days before, then on the last day. Although this might seem like a lot, we get a lot of feedback from people who appreciate the nudge to keep their subscription going. Once you’ve renewed your subscription, they’ll stop.

9. My Crikey is arriving very late - why is this?

Crikey is published every day at 1pm, give or take the occasional day plagued by understaffing or technological gremlins. If it is arriving much later than this for you, it will be related to filtering on your email account. Even if you use a free email account, the server that holds your account can still filter and thus delay your emails. The best way to avoid this is to follow the steps in Question 5

10. How do I change my registered email address/postal address/account details online?

When you subscribe to Crikey, you are sent an introductory email containing your log in details. On the right hand side of the screen, there is a ‘Member Log In’. Once you have entered your log in details, you can change the details of your account using the menu on the right hand side of the page. You can login here, (or get your password sent from here).

11. I don’t know my log in details?

If you have forgotten your log in details, get a password sent from here. You can also email us at subs@crikey.com.au or call us on 1800 985 502.

12. How do I suspend my subscription online? Will the time be added to the end of my subscription?

Once you have logged in (see Question 10) you will see your account details on the right hand side panel. At the bottom there is an option to renew or suspend your account. If you click on ‘suspend’, a list of your subscriptions will come up. Click on ‘suspend’ again under your subscription (eg. Annual Subscription), enter the dates you would like to stop Crikey being delivered then press ‘save’. The length of time you have chosen will be added on to the end of your existing expiry date.