Comments on: Pepsi joins the soft drink wars http://www.crikey.com.au/2009/10/22/comments-corrections-clarifications-and-cckups-107/ now with extra source Sun, 12 Feb 2012 02:48:10 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: meski http://www.crikey.com.au/2009/10/22/comments-corrections-clarifications-and-cckups-107/#comment-42550 meski Fri, 23 Oct 2009 00:43:56 +0000 http://www.crikey.com.au/2009/10/22/comments-corrections-clarifications-and-cckups-107/#comment-42550 @John Daley: If Barnaby chooses to attack Rudd, then he's entitled to being attacked by Virginia. @John Daley: If Barnaby chooses to attack Rudd, then he’s entitled to being attacked by Virginia.

]]> By: Brian Kelly http://www.crikey.com.au/2009/10/22/comments-corrections-clarifications-and-cckups-107/#comment-42527 Brian Kelly Thu, 22 Oct 2009 14:21:19 +0000 http://www.crikey.com.au/2009/10/22/comments-corrections-clarifications-and-cckups-107/#comment-42527 Jules Scarlett your spin is absolute crap. Telstra has a long way to go in improving their customer service???? Given that it has not improved in the last twenty years, in fact it's gone backwards, just how long do you estimate it will take to improve? Fifty years? Five hundred years? For some weird reason Telstra thinks it still has the monopoly on telecommunications and still treats us as if it were the Post Master General's Department - in fact even worse than that. At least in those days people were treated with some respect. Jules Scarlett your spin is absolute crap. Telstra has a long way to go in improving their customer service???? Given that it has not improved in the last twenty years, in fact it’s gone backwards, just how long do you estimate it will take to improve? Fifty years? Five hundred years? For some weird reason Telstra thinks it still has the monopoly on telecommunications and still treats us as if it were the Post Master General’s Department - in fact even worse than that. At least in those days people were treated with some respect.

]]> By: pedro http://www.crikey.com.au/2009/10/22/comments-corrections-clarifications-and-cckups-107/#comment-42479 pedro Thu, 22 Oct 2009 08:29:51 +0000 http://www.crikey.com.au/2009/10/22/comments-corrections-clarifications-and-cckups-107/#comment-42479 Re Telstra, Jules Scarlett, Director Customer Service & Satisfaction, Telstra. I do hope Crikey will publish this comment. I am another really p**sed off (soon to be ex-) customer. Six months ago a Telstra crew replaced one of the cable amplifiers up the road. I lost my connection for 5 hrs and it has run like a dog ever since. A few weeks ago the local council jackhammered the footpath up out the front and left it for a week before resurfacing it. Since that time I have had virtually no connection, and when the cable modem is not resetting itself endlessly it runs so slowly I can rarely even retrieve email - to the point it has now completely crippled my home business. Numerous expensive mobile calls to Telstra resulted in nothing more than lip service and assurances that (mumbai accent here) "we think your service is running just fine sir. There was a fault, but it has been fixed". Well that was a week ago and my service is still screwed. I even waited 5 hrs for a technician last Saturday and he didn't even bother to show up. Love your work Telstra. Goodbye in a couple of weeks. Re Telstra, Jules Scarlett, Director Customer Service & Satisfaction, Telstra. I do hope Crikey will publish this comment.
I am another really p**sed off (soon to be ex-) customer.

Six months ago a Telstra crew replaced one of the cable amplifiers up the road. I lost my connection for 5 hrs and it has run like a dog ever since. A few weeks ago the local council jackhammered the footpath up out the front and left it for a week before resurfacing it. Since that time I have had virtually no connection, and when the cable modem is not resetting itself endlessly it runs so slowly I can rarely even retrieve email - to the point it has now completely crippled my home business.

Numerous expensive mobile calls to Telstra resulted in nothing more than lip service and assurances that (mumbai accent here) “we think your service is running just fine sir. There was a fault, but it has been fixed”.

Well that was a week ago and my service is still screwed. I even waited 5 hrs for a technician last Saturday and he didn’t even bother to show up.

Love your work Telstra. Goodbye in a couple of weeks.

]]> By: Dermot McGuire http://www.crikey.com.au/2009/10/22/comments-corrections-clarifications-and-cckups-107/#comment-42471 Dermot McGuire Thu, 22 Oct 2009 08:13:40 +0000 http://www.crikey.com.au/2009/10/22/comments-corrections-clarifications-and-cckups-107/#comment-42471 Re the SMH May be the 'unsubstantiated' needs to go back on the tips and rumours. whoever sent the rumour that the SMH story was false you either need to engage brain before yapping or if you did it deliberately you are utterly beneath contempt. Re the SMH May be the ‘unsubstantiated’ needs to go back on the tips and rumours. whoever sent the rumour that the SMH story was false you either need to engage brain before yapping or if you did it deliberately you are utterly beneath contempt.

]]> By: Peter Walters http://www.crikey.com.au/2009/10/22/comments-corrections-clarifications-and-cckups-107/#comment-42375 Peter Walters Thu, 22 Oct 2009 04:26:53 +0000 http://www.crikey.com.au/2009/10/22/comments-corrections-clarifications-and-cckups-107/#comment-42375 Dear Derek Yach, Senior Vice President, Global Health Policy, PepsiCo, You sound exactly like a tobacco executive. Dear Derek Yach, Senior Vice President, Global Health Policy, PepsiCo,
You sound exactly like a tobacco executive.

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