Comments on: News Ltd fights back… as does Online Opinion http://www.crikey.com.au/2009/05/21/news-ltd-feature-and-what-the-people-want/ now with extra source Sun, 12 Feb 2012 02:48:10 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: John Bennetts http://www.crikey.com.au/2009/05/21/news-ltd-feature-and-what-the-people-want/#comment-27038 John Bennetts Thu, 21 May 2009 06:58:29 +0000 http://www.crikey.com.au/?p=60182#comment-27038 Simon Smith, you are only partially correct. Check again - you misread your own source document. Electricity and services do account for about 40% of the total, not 50% as stated by you. Simon Smith, you are only partially correct. Check again - you misread your own source document.

Electricity and services do account for about 40% of the total, not 50% as stated by you.

]]> By: Christopher Betts http://www.crikey.com.au/2009/05/21/news-ltd-feature-and-what-the-people-want/#comment-27006 Christopher Betts Thu, 21 May 2009 04:18:31 +0000 http://www.crikey.com.au/?p=60182#comment-27006 Regarding Optus launching an 'investigation' that would 'contact her in five days', Julian Gillespie should be aware that many helpdesk staff are measured on how fast they handle a customer, and whether the customer calls back within a couple of days - if they don't, the worker gets a tick even if the problem isn't solved. With one ISP mob I know the trick was to tell customers to stick their modems in the freezer for 48 hours... Regarding Optus launching an ‘investigation’ that would ‘contact her in five days’, Julian Gillespie should be aware that many helpdesk staff are measured on how fast they handle a customer, and whether the customer calls back within a couple of days - if they don’t, the worker gets a tick even if the problem isn’t solved.

With one ISP mob I know the trick was to tell customers to stick their modems in the freezer for 48 hours…

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